Experience to value

Customer Interaction and Customer Integration

Autor: Dipl.-Kommunikationswirt Christian M. Waller

Abstract: The promised benefits from implementing product information and configuration systems are many...

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Insurance Customer Equity Switzerland - Experiences of a Multi-Client Project / Stefan Ruf, Anovum Zürich

Cape Town, 2005

Autor: lic. rer. pol. Stefan Ruf

Insurance Customer Equity Switzerland (ICES) is an integrated approach to measure customer satisfaction,...

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