The value of service

Quality of service isn’t just about business to consumer, it also has a high impact on your company value overall. Many companies make the mistake of thinking that service is relevant only at the business-to-consumer level. In reality it’s also about how you interact with your suppliers and all of your other business relations. Their opinion of your service organisation has a high impact on the value of your company overall. High quality service is quantifiable. Regardless of the industry you’re in, however, it’s the quality of service that determines your customer retention rate.